24th February 2025

Welcome to the OneHotel Site (the “Site”). This Agreement is made between OneHotel Co., Ltd., a Thai registered company, our software applications include PMS (Property Management Service) operated under domain: www.1hotelsolution.com , Channel Manager operated under domain: www.1hotelconnect.com and Booking Engine operated under domain: www.1hotelrez.com . These Terms & Conditions (Terms) are applicable as between you and the specific OneHotel software applications designated as your subscribed service(s) to your customers.

The terms OneHotel, “we,” “us” and “our” refer to onehotel.asia, onehotel co., ltd. As well as the 3 domains, i.e. 1hotelsolution.com, 1hotelconnect.com, 1hotelrez.com, used to operate software applications, as applicable. These Terms govern your use of the Site and its contents.

YOU ARE RESPONSIBLE FOR CHECKING THESE TERMS PERIODICALLY FOR ANY CHANGES.

1. Registration and Supply of Information
You may need to register on the Site in order to use certain of the Site functions. If you just want to browse the Site, registration is optional.

During registration, you will be required to provide contact information, consisting of an email address, username and password and other details. You can select any username as you like, except that your username cannot be an impersonation of another person, a term that is the same or confusingly similar to a famous trademark, or a term that is offensive in any way. If you do use your own name on the Site, you consent to it being passed to others by use of certain of the functions of OneHotel and the Site such as blogs or forums. OneHotel reserves the right to reject or remove any username or name.

For certain functions, such as the sale or purchase of products and services, you are required to provide your name, address and billing and credit card information. For other functions such as shopper support or merchant support you may be required to give details of your name, address, email, OneHotel account or product order in order to obtain assistance. In all such cases you are required to provide accurate and complete information.

You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to inform OneHotel immediately in writing of any unauthorized use of your account or password, or any other related security breach. You may be held liable for losses incurred by OneHotel or any other user of the Site due to someone else using your password or customer account.

2. Age of Users
The Site and the Services found at this Site are available only to users who can form legally binding contracts under applicable law. By using this Site or the Services found at this Site, you represent and warrant that you are (i) at least eighteen (18) years of age and/or (ii) otherwise recognized as being able to form legally binding contracts under applicable law.

If you are entering into this Agreement on behalf of a corporate entity, you represent and warrant that you have the legal authority to bind such corporate entity to the terms and conditions contained in this Agreement. If OneHotel finds that you do not have the legal authority to bind such corporate entity, in addition to other remedies, you will be personally responsible for the obligations and legal liabilities contained herein, including, but not limited to, any payment obligations. OneHotel shall not be liable for any loss or claims resulting from OneHotel’s reliance on any instruction, notice, document or communication reasonably believed by OneHotel to be genuine and originating from an authorized representative of such corporate entity. If OneHotel has reasonable doubts of the authority of any instruction notice, document or communication, OneHotel reserves the right to require additional authentication from you.

3. Additional Terms and Conditions; Refund, Cancellation, Payment Data & PCI DSS
When you use OneHotel’s Booking Engine Services to make a purchase either on our own website or those hosted by third parties using the OneHotel checkout pages, ownership of your purchase will first be transferred to OneHotel before you have checked in to the hotel you have booked.

By assuming ownership of the order confirmations you purchase using the OneHotel website, we take primary responsibility for delivery of your purchase and for providing you with customer service and warranty protections connected to these products. We may do this with assistance from the sellers (hotels) who use our website to facilitate payment of your purchase to the extent permitted by applicable law. As a shopper on our site, Your purchase may be governed as applicable by certain laws of Thailand, which impose requirements on us as a seller of goods and services as to quality, fitness for purpose, safety, durability and freedom from defects. Further, you may have rights as to your purchase under the Consumer Contracts Regulations, which in part allow you to (1) cancel an online purchase of goods within terms and conditions of your seller (room and rates that you booked), in particular flexible terms and conditions. For non-refundable rate plans, cancellation may also be possible with reasonable causes such as flight delays or proven reasons that prevent you from traveling.

We will work with You and any third party provider using our Services to resolve any disputes arising from your purchase.

For customer service inquiries, payment questions or disputes, You may contact us by email at support@onehotel.asia.

4. OneHotel Privacy Policy
Your use of this Site signifies your continuing consent to the OneHotel Privacy Policy, which you can examine any time by clicking on the “Privacy policy” link on the Site. Personal information that you supply to OneHotel, and any information about your use of BlueSnap that we obtain will be subject to the OneHotel Privacy Policy on this Site.

Where shopper’s cardholder payment data is transmitted, processed, or stored through the OneHotel Payment Services, OneHotel acknowledges that it shall be responsible for the security of such data in accordance with applicable PCI DSS requirements.

OneHotel routinely backs up transaction information on its servers in Singapore and by using OneHotel Services you agree for relevant transaction information to be stored on such servers and agree to the transfer/export of data from the country or territory from where you are conducting the transaction to our data servers. For further information on this provision please contact us at: support@onehotel.asia.

5. Changes to OneHotel
We may discontinue or change any OneHotel content, service, function or feature at any time with or without notice.

6. Proper Use of This Site
When you use any of our blogs, forums or other social and communications functions, you agree at all times to comply with all relevant usage requirements. You agree to use OneHotel for lawful purposes only and may use the Site only in ways consistent with the law.

You may not:

• Use any program, spider or “bot” to gather, collect or “harvest” information from the Site.
• Use anyone else’s password or customer account at any time or attempt to gain unauthorized access to the Site
• Infiltrate, hack, or otherwise attempt to again unauthorized access to or comprise the integrity and/or security of the Site or servers, connected services or networks including any personal or payment information.
• Attempt to disrupt, interfere, or slow down the Site, or servers, connected services or networks, breach or attempt to access the security of the Site, networks, servers, data, computers etc., relating to the Site or of any third party hosting, supplying or working with the Site.
• Duplicate, copy, insert into frames or otherwise exploit the Site and/or its contents for any gain or to effect any deception or phishing, or impersonate any OneHotel representative or client.
• Use any hyperlink to the Site to show OneHotel or its users, suppliers, customers or their products in an untruthful, derogatory or offensive manner.
• Upload to the site any virus, Trojan, harmful or malicious code or malware, or cause or take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any servers, connected services or networks. h) Use the Site for purposes of competitive intelligence. If you access the Site and replicate on a competitive service any of the Site’s features, any portion of the Site’s user interface, or any other intellectual property displayed on the Site, you agree to pay damages, including but not limited to, liquidated damages in the amount of all revenue earned by such competitive service after the date material was copied from the Site.

7. Proprietary Rights
OneHotel reserves all rights under intellectual property law in OneHotel website and its software application, the OneHotel Payment Services, OneHotel trademarks and proprietary information, and in any content that is on the Site.

Except as OneHotel may expressly state in writing, you may not reproduce, reprint, publish, or otherwise exploit content or technology from OneHotel or its suppliers on the Site without our express prior written consent.

8. Changes to the Terms of Use
We may change the Terms at any time and such terms shall come in effect immediately as set out above.

9. Electronic Delivery Statement and Your Consent
You agree that we may provide to you notices and other information concerning OneHotel or this Site electronically, including notice to any email address that you may provide. Any notice shall be deemed received by you upon our posting it to this Site.

10. Content That You Supply
OneHotel may allow you to supply content for the Site or its functions that can be accessed and viewed by others. You agree not to post any content that violates these terms, the law, or any applicable posting rules. Content that violates applicable rules may be removed by us.

If you choose to post any content on any blog, forum or other public area of the Site, you grant us and our affiliate companies the perpetual sublicensable right and license to use, copy, display, perform, distribute, modify, adapt, abridge, exploit, and promote this content in any way and in any commercial or non-commercial medium or form without charge.

11. No Duty to Monitor
You agree that we are not liable for content that is provided by others. We have no duty to screen content that you may supply or post, but we have the right to refuse to post or to edit submitted content. We reserve the right to remove any content for any reason at any time.

12. Third Party Sites and Sellers/Product Suppliers
OneHotel may include on its Site links to third party websites. You agree that we are not responsible or liable for any content or claims made on third party websites. OneHotel is furthermore not responsible for examining, evaluating, nor providing any warranty for the offers made by any of these businesses or individuals on their own websites.

13. Disclaimer of Warranties
We provide this Site and its contents “AS IS.” We and our suppliers make no express warranties or guarantees about this Site. TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING ANY WARRANTY THAT THE SITE IS OR WILL BE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, TIMELY, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE DO NOT GUARANTEE THAT THIS SITE OR ITS CONTENT WILL MEET YOUR REQUIREMENTS, IS ERROR-FREE, RELIABLE, OR WILL OPERATE WITHOUT INTERRUPTION.

14. Limitation of Liability
YOU MAY NOT ASSERT ANY CLAIMS FOR DAMAGES ARISING FROM THIS SITE OR ITS CONTENTS. TO THE EXTENT PERMITTED BY LAW BLUESNAP SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, OR EVEN IF SUCH CLAIM ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH A THIRD PARTY’S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT OR TORT OR OTHER THEORIES OF LIABILITY.

15. Indemnification
You agree to defend, indemnify, and hold harmless us and other affiliated companies, and our respective employees, contractors, officers, directors, and agents from all liabilities, claims, and expenses, including attorney’s fees, that arise from your use or misuse of this Site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

16. Severability and Integration
This contract and any supplemental agreements, terms, policies, rules and guidelines posted on this Site or signed by you constitute the entire agreement between you and us. If any part of the Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable Thai law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

17. Termination
We reserve the right to terminate your use of this Site if you violate the Terms or any rules or guidelines posted on the Site or for any other reason in our discretion.